Terms of Service

Last updated: August 10, 2026

These terms govern access to and use of the envynet platform and website ("Service") operated by envynet.

The service

envynet unifies point-of-sale, online-store and marketplace data and provides marketing tools for retail brands: continuous commerce synchronization, product and customer management, email, SMS and WhatsApp campaigns, a two-way customer inbox, attribution and reporting, push notifications, and AI-powered assistance (advisor, campaign copilot and optional customer assistant). Accounts are created by self-serve signup or provisioned by envynet.

Subscription, trial & billing

The Service is offered with a 90-day free trial that includes every feature. No charge is made until the trial ends.
After the trial, the subscription is $99 per month (U.S. dollars), billed by envynet and processed by Stripe. Applicable taxes may be added depending on your jurisdiction.
You can cancel at any time from inside the app; cancellation takes effect at the end of the current billing period. Card management and invoices are available in the app.
We may change pricing with reasonable prior notice; changes apply from your next billing period.

Messaging channels & delivery providers

The Service sends communications on behalf of merchants over email, SMS text messages and WhatsApp, through delivery providers that include Twilio SendGrid, Twilio and sent.dm — in most cases under the merchant's own provider accounts and agreements. Usage, carrier and delivery fees for those services are charged directly by the respective providers; envynet does not resell or mark up messaging traffic. Messages are limited to the following use cases: marketing (opted-in recipients only), account notifications, delivery notifications, and verification / one-time passcodes (2FA).

Consent & opt-out

Merchants must obtain prior express consent (opt-in) before sending marketing messages — for example via a signup form, at checkout, or an opt-in keyword such as START, YES, SUBSCRIBE, JOIN or OPTIN. Consent may not be a condition of purchase.
Every marketing email includes an unsubscribe link, and SMS/WhatsApp recipients may reply STOP to opt out or HELP for assistance at any time. Opt-out requests are honored automatically and must not be circumvented.
Message frequency varies by campaign; message and data rates may apply to recipients.

AI features

AI features draft, suggest and prepare — a campaign is never sent without the merchant pressing send. The only exception is inbox replies the merchant explicitly approved, or an auto-reply mode the merchant turned on, which is subject to daily limits, escalation and instant human takeover.
AI output can be inaccurate, incomplete or outdated. Merchants are responsible for reviewing AI-drafted content before it is sent and for how AI features are configured in their account.
AI usage is metered per account and may be subject to fair-use limits. envynet does not guarantee any particular business outcome, including sales, deliverability, response rates or revenue.

Integrations

Shopify and Clover synchronization is generally available. Additional platforms shown on envynet.com as rolling out are in development and not yet generally available; availability, functionality and timelines may change or be discontinued without notice.

Acceptable use

You may only send marketing communications to recipients you are entitled to contact under applicable law (including CAN-SPAM and TCPA) and applicable carrier and platform policies (including CTIA guidelines and the WhatsApp Business Messaging Policy).
You are responsible for the content of campaigns and replies sent from your account — including AI-drafted content you approve or automate — and for honoring unsubscribe requests.
You may not use the Service to send unlawful, deceptive or harmful content, content prohibited by carrier or platform policies, or attempt to disrupt the platform or access another merchant's data.

Data

Commerce and customer data connected to the platform remains the property of the merchant. We process it only to provide the Service, as described in our Privacy Policy. Each merchant's data is scoped to their own account.

Availability & changes

The Service is provided "as is". We work to keep it available and accurate but do not guarantee uninterrupted operation. We may update these terms; continued use constitutes acceptance.

Limitation of liability

To the maximum extent permitted by law, envynet is not liable for indirect or consequential damages arising from use of the Service, and envynet's aggregate liability is limited to the amounts you paid for the Service in the twelve months preceding the claim.

Contact

Questions about these terms: [email protected].